Refund Policy
Refund Policy - the basics
Effective Date: December 11, 2025
Eight Hours offers a straightforward 30-day satisfaction guarantee on all products, including blue light blocking glasses. If you’re not fully satisfied, return eligible items for a refund or exchange. This policy applies to orders shipped within Malaysia.
Eligible Reasons for Returns and Refunds
Returns are accepted for the following reasons within 30 days of delivery:
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Change of Mind: Product doesn’t suit your style, fit, or expectations (unworn, with tags attached).
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Wrong Size or Color: Doesn’t match what was ordered.
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Defective or Damaged: Manufacturing faults, broken lenses/frames upon arrival, or shipping damage.
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Wrong Item Received: Not as described or pictured.
Non-Refundable Items:
• Worn or used products.
• Custom or personalized orders.
• Final sale items (marked as such).
• Hygiene-sensitive items without original packaging.
How to start the refund process
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Contact info@eighthours.com or WhatsApp +60-12-765 1206 within 7 days of noticing the issue (for defects) or 30 days of delivery (other reasons). Provide order number, photos, and reasoning for return.
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Receive a return authorisation (RMA) and prepaid label if eligible (for defects/damages only).
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Pack item securely in original packaging with tags. Ship to: Eight Hours Returns (full address on request)
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Customer pays return shipping for change of mind/wrong size. Customer responsible for lost item cost during return shipment unless label provided by Eight Hours.
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Refunds & Exchanges
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Processing Time: Refunds issued to original payment method within 7 business days of receiving and inspecting the return. Allow 3-10 days for bank processing.
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Refund Amount: Full purchase price (excluding original shipping). Original shipping is non-refundable.
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Exchanges: Free for same-value items if stock available; otherwise, process as refund and reorder.
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Partial refunds for partial returns (e.g., one lens pair from a multi-pack).